Key questions for family business owners to consider to help run their companies

• Day-to-day management decisions

Who decides what? Is the decision-making responsibility clearly defined and what happens if a decision can’t be reached?

• Ownership succession

Who owns a part of the business now and who may do so in the future? What happens if anyone chooses to leave the business, becomes ill or passes away?

• Conflicts of interest

Do any family members have other business interests and how do these sit alongside their role and responsibilities to the family business? What if family members wanted to take on new and possibly competing roles?

• Income expectations

Some owners may rely upon income from the family business more than others. Is the drawings or dividend policy fair?

• Relationship between family and non-family workers

Are there clear expectations of family members and are they adequately incentivised? Is the treatment of all workers sufficiently fair?

• Relationship with non-working family owners

Is there good communication and sufficient information provided to them about the business?

• External perspectives

Would the family business benefit from non-executive directors or senior employees who can bring the benefit of independent views and perspectives to the table?

• And finally…

Once you have worked through all these issues, the outcome can be used to inform and put into place governance structures which allow for the sustainable success of the business for the current and future generations. So while you might feel you don’t have time to deal with these questions right now, those who do deal with these issues could well be saving themselves much more time, effort and money further down the line.