Home | Staff | Claire Wilson | Team continue to go extra mile for their clients during Covid-19 lockdown

Team continue to go extra mile for their clients during Covid-19 lockdown

July 8th 2020

At Cartmell Shepherd we value and encourage client feedback and we regularly review the feedback we receive.  As part of our commitment to improving the services we provide we send our clients a feedback questionnaire at the end of every matter or case.

The most recent feedback shows that our teams, even through these tough and unprecedented times of the pandemic, have continued to go that extra mile for their clients.

Today we focus on our Wills, Probate and Inheritance team who have been working hard to deal with the upsurge in people making wills during Covid-19.  Clients wanted to make sure their wishes were down on paper for their family and friends.

Members of our Wills, Probate & Inheritance team; Deborah Flynn, Rebebcca Adams, Kendra Winter and Matthew Rogers

Despite our staff adapting to working from home at the beginning of the pandemic the team have continued to provide a full service to meet clients’ needs and have been working within Government guidelines, witnessing wills and docs etc

Here is just a handful of feedback comments that we have recently received from grateful clients:

Claire Wilson

“Given lockdown circumstances, advice was helpful and clear.  You helped with original Will and this was really an amendment to include grandchildren. Thank you to Claire.”

Deborah Flynn

“The whole business was carried out with speed, accuracy and friendliness, particularly despite the limitations caused by the covid restrictions.”

Kendra Winter

“Kendra went “the extra mile” to help us.”

Matthew Rogers

“Dealt with quickly, with understanding and especially in the current situation it was important to update our Wills.”

“Thank you all for helping me to make a completely new will just as the coronavirus restrictions were being imposed.”

Megan Wilkinson

“Difficulty of conducting business under lockdown coped with very well, which gave me peace of mind.  However difficult the lockdown situation was, things got done – both efficiently and cheerfully.”

Nicholas Devlin

“Service provided ticked all boxes.  Even with the Covid-19 situation, Nick Devlin came through for us.  10/10.”

“The service received during lockdown was efficient and reassuring.  Haltwhistle Branch well run”.

Rebecca Adams

“Gold standard service at all times.”

“Given the issues around social distancing, the staff at Brampton have dealt with my Will in a professional and pleasant manner.”

 Sharon Crisp

“Entirely satisfied with service provided at a difficult time.”

 Zoe Calway

“Very professional and caring.  Listened carefully to concerns and answered them sympathetically.  Made this matter, which was difficult, much easier.” 

Our team of friendly legal experts are at your side and here to help not only during the pandemic but at all times – please contact us on 01228 516666 or click here to send an email.

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