At Cartmell Shepherd we welcome and encourage client feedback and we regularly review the feedback we receive. As part of our commitment to improving the services we provide we send our clients a feedback questionnaire at the end of every matter or case.
We truly value all of the feedback that we collect as it allows us to continuously better our service delivery.
The feedback we have received from January to March 2018 has been extremely positive and highlights how we pride ourselves on taking care of our clients and providing an exceptional level of service across each of our offices.
Comments we have received include:
“Very professional and knowledgeable, and also considerate and empathetic – kept up to date at all times.”
“Proactive at all times and did more to help than could be expected.”
“Efficient, caring , respecting and met the deadlines.”
“Removed all the worry of exchange from us by clear instructions and firmly representing our interests.”
“Friendly, objective, well priced and took all the hassle out of the transaction.”
“I have used Cartmell Shepherd for several reasons over the past 10 years and again I received excellent service. Thank you.”
“From initial contact to final resolution I was kept informed and updated promptly and courteously by all staff.”
“There was nothing complicated or contentious, it was so simple and very pleasantly done, and I am very grateful.”
“Friendly, efficient, prompt service. Very pleasant and helpful reception staff. Cups of tea provided and help with carrying bags. The service was excellent – the solicitor, the reception staff, even the car parking. Could not fault the service we received.”